Refund policy

Booking cancellations and course withdrawals:
1. Process:
1.1 Fees and Payment Regulations
• Services included in price quoted to client sponsor and/or learner will be clear and transparent.
• Payment needs to be made 7 days before training commences.
1.2 Withdrawal/Refunding
Allow learner to withdraw at any 􀆟me within a reasonable period a􀅌er the first day of the course with a valid reason for withdrawal. Allow the learner to redo the course with no charge at a later stage.
• Training material must be returned, and expenses will be payable on training material that cannot be used again.
1.3 Booking Cancellations
Any cancella􀆟on of confirmed bookings to be made at least 7 working days before the course is due to start. Where cancella􀆟ons are made later, the Training Administrator will try to reschedule the course for the par􀆟cipant, or a different par􀆟cipant may slot in if possible.
• The learner/sponsor will be responsible for the full course fee if the withdrawal or cancella􀆟on of a course is received on the day the training has commenced.
• Full course fee will be charged for non-atendance (“no-show”) par􀆟cipant/s.